Refund policy

RETURN, EXCHANGES AND REFUNDS

Lady C Designs VI (LCDVI) believe that our customers should be 100% satisfied with their purchase. We understand that sometimes, issues may arise necessitating the return of an item. When this happens, we are happy to assist.

Please ensure that the following conditions are met prior to coming in for a return or exchange:
• Returns or Exchanges are made within 7 days of the date of purchase.
• No returns or exchanges are allowed after 7 days has lapsed, except for flaws in the workmanship of the product.
• No product will be accepted for a return or exchange if there is damage to the product.
• All baby items must be returned or exchanged, in an unopened, unused and/or unworn condition. Absolutely no exceptions will be made to this policy!
• This policy applies to any product shipped from our stores or picked up at our location.
• Refunds on products shipped out will be for the item price minus the shipping charges.
• Absolutely no refunds will be made on any face masks due to the nature of the COVID-19 disease.

THE REFUND PROCESS

Please return all items in its original, unused, unopened and/or unworn condition with the tag intact. An associate will inspect the items for signs of use or damage(s) and we will promptly advise you whether or not the item will be returned for a full refund or exchange. If no damage(s) is (are) observed, your refund will be processed in the original manner of payment. If you would like an exchange, you will be allowed to select another item from our inventory. If your desired item is unavailable (out of stock), and it is one of our handmade pieces, we will be happy to make another for you within 3 days if material is (are) available. If not, then a refund, minus any applicable shipping, will be issued. Please allow up to 14 days of process depending on the policy of your bank or credit card company.